Easy Platform Onboarding

Luna Connect’s onboarding process is fast and easy. With our team by your side, we’ll get you onboarded on the Luna platform and walk you through the implementation process using design thinking. Most institutions go live with digital lending within 2-weeks.

  • Design Thinking process ensures you get the maximum value from implementing Luna Connect in your organisation
  • Mapping your end-to-end customer journey and identifying where you can digitally transform your business
  • Explore user experience and internal processes
  • Delivered by stage in design sprints

Design Thinking Process

PROTOTYPE

Quickly create MVP of solutions and get feedback

IMPLEMENTATION

PROPOSE

Propose solutions to solve problems identified

DIGITAL ASSESSMENT

TEST

Get feedback directly from end users

IMPLEMENTATION

UNDERSTAND

Document current state using journey maps and shadowing

DIGITAL ASSESSMENT

LIVE

Get feedback directly from end users

MONTHLY FEE

Onboarding Steps

Products

Products

List of products, rates, repayment frequencies, amounts

Develop

Develop

Brand & Style - Company logo and style guide

Config

Config

Email address configuration for notifications and URL domain changes for website integration

Documents

Documents

Account opening requirements, accepted documents, etc.