personalised customer experience
Local lending institutions want to be online, but they often don’t know where to start. Luna Connect can help you in every step of your digital transformation journey.
Our digital platform automates key aspects of the lending journey and provides AI-driven analytics to enable better informed decisions and performance dashboards. Our professional services division gets you started with customer journey mapping and ensures success with project implementation advisory services.
How Luna Connect Makes Your Digital Transformation Journey Easy
Customer Journey Mapping
Map customer interactions and internal processes to identify pain points, design solutions, and create the implementation roadmap
Integrate marketing analytics with the loan application process to optimise your marketing budget
Automated Application Process
Reduce cost and speed up applications processing by automating internal processes
Digital Customer Onboarding
Onboard new customers remotely, with integrated KYC and ID&V checks.
Machine learning and artificial intelligence enables better informed decisions
Visualisation of applications per stage, turnaround times, demographics, and trends
Ongoing monitoring of KPIs to ensure the successful migration from offline to online
Regulatory compliance is critical to the success of any financial services institution. Luna Connect provides you with end-to-end financial and data compliance processes and
Highest levels of security following global best practices
Required consents are gathered in the online application
Collect personal data from a single secure platform
Cloud hosting ensures the latest technologies
Automatically connect to 3rd party data via APIs